Frequently Asked Question (FAQ)

FAQ ID:  1569a Publish Date: 05/08/2014


Issuer Support

SHOP Call Center

How can Issuers contact the SHOP Call Center to receive payment status or to obtain answers to questions about a payment amount for a group enrolled in FF-SHOP beginning in 2015?

Issuers may contact the SHOP Call Center today with payment-related questions for the 2015 plan year. The number is 1-800-706-7893 (TTY: 711). Issuers should choose prompt #5 when contacting the SHOP Call Center.


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